In short: Digital products are non-refundable once delivered. Subscriptions can be cancelled anytime — refunds are issued only for charges made in error.
1. Subscriptions
OpportunityRadar Premium subscriptions (Telegram alerts, AI search, priority support) billed via Selar, Pesapal, or Flutterwave:
- You may cancel your subscription at any time — cancellation takes effect at the end of the current billing period.
- No partial refunds for unused days after cancellation.
- If you are charged in error (duplicate charge, wrong amount), we will refund the incorrect amount in full within 7 business days.
2. Digital Products (Uganda Job Vault)
All products sold on Uganda Job Vault (via Selar) — including past papers, CV templates, interview guides, and AI-generated CVs — are digital downloads or instant-access content:
- All sales are final once the product is downloaded, accessed, or delivered.
- No refunds or exchanges because the customer changed their mind, bought the wrong product, or did not find the content useful.
- If a product is defective (corrupted file, wrong file delivered, or technical error prevents access), contact us within 7 days and we will replace it or issue a full refund.
3. MCP Server API Plans
Paid API plans (Builder, Pro) for our MCP data servers:
- You may downgrade or cancel at any time — access continues until the end of the billing period.
- No refunds for partial months.
- If our service experiences more than 72 hours of unplanned downtime in a month, we will issue a pro-rata credit or refund upon request.
4. How to Request a Refund
Email keys@opportunityradar.africa with:
- Your registered email or phone number
- The payment reference or transaction ID
- A brief explanation of the issue
We review and respond within 3 business days. Refunds are processed to the original payment method within 7 business days of approval.
5. Disputes & Chargebacks
If you believe a charge was unauthorized or incorrect, please contact us first before filing a chargeback. We will resolve the issue promptly. Filing an unnecessary chargeback may result in account suspension.
6. Contact
MARISEN PAGES (Lumendigital)
Kampala, Uganda
Email: keys@opportunityradar.africa